Privacy Policy

Introduction

At Adaco Healthcare, we are committed to protecting the privacy and personal data of our clients, their families, and our employees. We adhere to the guidelines set forth by the Information Commissioner’s Office (ICO) to ensure that all personal data is handled responsibly and securely.

1. Data Collection

• Personal Data: We collect personal data necessary for providing our care services, which may include names, addresses, contact details, medical history, and care requirements.
• Consent: We obtain explicit consent from clients or their legal representatives before collecting, processing, or sharing personal data.

2. Use of Personal Data

• Service Provision: Personal data is used to create personalized care plans, deliver appropriate care services, and communicate with clients and their families.
• Administration: Personal data is also used for administrative purposes such as billing, record keeping, and regulatory compliance.
• Improvement of Services: We may use anonymized data to improve our services and operations.

3. Data Protection Principles

• Lawfulness, Fairness, and Transparency: Personal data is processed lawfully, fairly, and in a transparent manner.
• Purpose Limitation: Data is collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
• Data Minimisation: Only data that is necessary for the purposes stated is collected.
• Accuracy: Personal data is kept accurately and up-to-date.
• Storage Limitation: Data is retained only for as long as necessary for the purposes for which it is collected or processed.
• Integrity and Confidentiality: Appropriate security measures are in place to protect personal data against unauthorized access, loss, or damage.

4. Data Security

• Technical Measures: We use encryption technology, secure servers, and other technological safeguards to protect personal data.
• Organisational Measures: Staff are trained on data collection and protection policies and procedures, and access to personal data is restricted to authorized personnel only.

5. Right of Data Subjects

• Access: Clients have the right to access their personal data and receive information about how it is processed.
• Rectification: Clients can request corrections to inaccurate or incomplete data.
• Erasure: Clients or their legal representatives have the right to request the deletion of their personal data under certain circumstances.
• Restriction of Processing: Clients can request the restriction of processing of their personal data in specific situations.
• Data Portability: Clients have the right to receive their personal data in a structured, commonly used, and machine-readable format.
• Objection: Clients can object to the processing of their personal data based on legitimate interests or for direct marketing purposes.
• Withdrawal of Consent: Clients can withdraw consent at any time where processing is based on consent.

6. Data Sharing

• Third Parties: Personal data is shared with third parties only when necessary for service provision, legal obligations, or with the client’s consent.
• Data Processors: We ensure that any third-party data processors comply with data protection regulations and implement appropriate security measures.

7. Data Breaches

• Incident Response: We have procedures in place to detect, report, and investigate personal data breaches.
• Notification: Clients will be informed of any data breach that poses a high risk to their rights and freedoms. Significant breaches will be reported to the ICO within 72 hours.

8. Compliance and Accountability

• Data Protection Officer: We have appointed a Data Protection Officer (DPO) responsible for overseeing our data protection strategy and ensuring compliance with GDPR and ICO guidelines.

• Regular Audits: We conduct regular audits to assess compliance with data protection policies and identify areas of improvement.

Contact Us

For questions or concerns regarding our privacy policy or data protection practices, please contact our Data Protection Officer at 07918661830.

Adaco Healthcare is committed to protecting your privacy and ensuring the security of your personal data in accordance with ICO guidelines.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to:

Contact for Data Protection Queries:

• Name: Wesleycare
• Address: Wesleycare Hollins Business Centre, Unit 8, 62 Rowley Street, Stafford, Staffordshire, ST16 2RH.

Phone Number:

• DDI: +44 (0) 1785 748 917
• Mobile: +44 (0) 7428 127 608
• General Inquiries: info@wesleycare.co.uk
• Data Protection Officer: info@wesleycare.co.uk

You can also complain to the Information Commissioner’s Office (ICO), if you are unhappy with how we have used your data. Here are the ICO’s contact details.

Contact for the Information Commissioner’s Office:

• Address: Wycliff House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Helpline Number: 0303 123 1113
• ICO Website: https://www.ico.org.uk

We are committed to addressing your concerns and ensuring the security and privacy of your personal information.